Return Policy

Return Window: Items must be sent back within 30 days from the date of delivery.
Condition: Jewelry must be returned in the condition it arrived. You can try it on for fit, but it must not show signs of regular wear, scratches, or tarnish.

🚫 Sorry, No Returns on:

Earrings: Final sale for hygiene reasons (unless they arrive with a defect).
Custom or personalized jewelry.

If you believe you received the wrong item/color, wrong quantity, or there is a fault in assembly:

Reporting Timeframe: You must contact us within 2 days of delivery to report the issue.
Photo Evidence Required: Email [email protected] with clear photos of the mistake or fault.
Our Review: We will review the photos to confirm the mistake or assembly fault. Damage from improper use, accident, or wear-and-tear is not covered.
Defect Solution: If confirmed, we will work with you (e.g., send the correct item or replacement parts). This solution is decided solely by us after review.

Important Exclusions: Issues with damage caused by the shipping carrier (USPS, etc.) are not covered by our shop.

Email Us First: Send an email to [email protected] with the subject: "Return Request - Order #[Your Order Number]".
Tell Us Why: Let us know what you are returning and why.
Wait for Instructions: We will reply within 2 business days with the return address. Please wait for our instructions!

Return Shipping: If you return the item because you changed your mind or it doesn't fit, you pay for the shipping cost to send the item back to us.
Refund Amount: We refund the cost of the jewelry only (original shipping costs are not refunded).
Processing Time: Once we receive and check the item, your refund will be processed to your original payment method within 7 business days.